| id |
char |
36 |
|
|
|
|
|
| name |
varchar |
255 |
√ |
|
null |
|
|
| date_entered |
datetime |
19 |
√ |
|
null |
|
|
| date_modified |
datetime |
19 |
√ |
|
null |
|
|
| modified_user_id |
char |
36 |
√ |
|
null |
|
| users.id
|
Defined in XML R |
|
| created_by |
char |
36 |
√ |
|
null |
|
| users.id
|
Defined in XML R |
|
| description |
longtext |
2147483647 |
√ |
|
null |
|
|
| deleted |
bit |
1 |
√ |
|
0 |
|
|
| case_number |
int |
11 |
|
√ |
|
|
|
| type |
varchar |
255 |
√ |
|
null |
|
|
| status |
varchar |
100 |
√ |
|
null |
|
|
| priority |
varchar |
100 |
√ |
|
null |
|
|
| resolution |
text |
65535 |
√ |
|
null |
|
|
| work_log |
text |
65535 |
√ |
|
null |
|
|
| follow_up_datetime |
datetime |
19 |
√ |
|
null |
|
|
| resolved_datetime |
datetime |
19 |
√ |
|
null |
|
|
| hours_to_resolution |
decimal |
12,2 |
√ |
|
null |
|
|
| business_hours_to_resolution |
decimal |
12,2 |
√ |
|
null |
|
|
| pending_processing |
bit |
1 |
√ |
|
0 |
|
|
| account_id |
char |
36 |
√ |
|
null |
|
|
| business_center_id |
char |
36 |
√ |
|
null |
|
|
| source |
varchar |
255 |
√ |
|
null |
|
|
| portal_viewable |
bit |
1 |
√ |
|
1 |
|
|
| primary_contact_id |
char |
36 |
√ |
|
null |
|
|
| assigned_user_id |
char |
36 |
√ |
|
null |
|
| users.id
|
Defined in XML R |
|
| team_id |
char |
36 |
√ |
|
null |
|
| teams.id
|
Defined in XML R |
|
| team_set_id |
char |
36 |
√ |
|
null |
|
|
| acl_team_set_id |
char |
36 |
√ |
|
null |
|
|
| first_response_target_datetime |
datetime |
19 |
√ |
|
null |
|
|
| first_response_actual_datetime |
datetime |
19 |
√ |
|
null |
|
|
| hours_to_first_response |
decimal |
12,2 |
√ |
|
null |
|
|
| business_hrs_to_first_response |
decimal |
12,2 |
√ |
|
null |
|
|
| first_response_var_from_target |
decimal |
12,2 |
√ |
|
null |
|
|
| first_response_sla_met |
varchar |
100 |
√ |
|
null |
|
|
| first_response_user_id |
char |
36 |
√ |
|
null |
|
| users.id
|
Defined in XML R |
|
| first_response_sent |
bit |
1 |
√ |
|
0 |
|
|
