| id | 
 char | 
 36 | 
  | 
  | 
  | 
 
  
 | 
 
  
  | 
 
 | name | 
 varchar | 
 255 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | date_entered | 
 datetime | 
 19 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | date_modified | 
 datetime | 
 19 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | modified_user_id | 
 char | 
 36 | 
  √  | 
  | 
 null | 
  | 
 
  
   
    | users.id
     | 
    Defined in XML R | 
    
   
  | 
 
 | created_by | 
 char | 
 36 | 
  √  | 
  | 
 null | 
  | 
 
  
   
    | users.id
     | 
    Defined in XML R | 
    
   
  | 
 
 | description | 
 longtext | 
 2147483647 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | deleted | 
 bit | 
 1 | 
  √  | 
  | 
 0 | 
  | 
   | 
 
 | case_number | 
 int | 
 11 | 
  | 
  √  | 
  | 
  | 
   | 
 
 | type | 
 varchar | 
 255 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | status | 
 varchar | 
 100 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | priority | 
 varchar | 
 100 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | resolution | 
 text | 
 65535 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | work_log | 
 text | 
 65535 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | follow_up_datetime | 
 datetime | 
 19 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | resolved_datetime | 
 datetime | 
 19 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | hours_to_resolution | 
 decimal | 
 12,2 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | business_hours_to_resolution | 
 decimal | 
 12,2 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | pending_processing | 
 bit | 
 1 | 
  √  | 
  | 
 0 | 
  | 
   | 
 
 | account_id | 
 char | 
 36 | 
  √  | 
  | 
 null | 
  | 
 
  
  | 
 
 | business_center_id | 
 char | 
 36 | 
  √  | 
  | 
 null | 
  | 
 
  
  | 
 
 | source | 
 varchar | 
 255 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | request_close | 
 bit | 
 1 | 
  √  | 
  | 
 0 | 
  | 
   | 
 
 | request_close_date | 
 datetime | 
 19 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | portal_viewable | 
 bit | 
 1 | 
  √  | 
  | 
 1 | 
  | 
   | 
 
 | primary_contact_id | 
 char | 
 36 | 
  √  | 
  | 
 null | 
  | 
 
  
  | 
 
 | sync_key | 
 varchar | 
 100 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | assigned_user_id | 
 char | 
 36 | 
  √  | 
  | 
 null | 
  | 
 
  
   
    | users.id
     | 
    Defined in XML R | 
    
   
  | 
 
 | team_id | 
 char | 
 36 | 
  √  | 
  | 
 null | 
  | 
 
  
   
    | teams.id
     | 
    Defined in XML R | 
    
   
  | 
 
 | team_set_id | 
 char | 
 36 | 
  √  | 
  | 
 null | 
  | 
 
  
  | 
 
 | acl_team_set_id | 
 char | 
 36 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | first_response_target_datetime | 
 datetime | 
 19 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | first_response_actual_datetime | 
 datetime | 
 19 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | hours_to_first_response | 
 decimal | 
 12,2 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | business_hrs_to_first_response | 
 decimal | 
 12,2 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | first_response_var_from_target | 
 decimal | 
 12,2 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | first_response_sla_met | 
 varchar | 
 100 | 
  √  | 
  | 
 null | 
  | 
   | 
 
 | first_response_user_id | 
 char | 
 36 | 
  √  | 
  | 
 null | 
  | 
 
  
   
    | users.id
     | 
    Defined in XML R | 
    
   
  | 
 
 | first_response_sent | 
 bit | 
 1 | 
  √  | 
  | 
 0 | 
  | 
   | 
 
 | is_escalated | 
 bit | 
 1 | 
  √  | 
  | 
 0 | 
  | 
   |