cases


Columns

Column Type Size Nulls Auto Default Children Parents Comments
id CHAR 36 null
calls.parent_id Defined in XMLR
cases_audit.parent_id Defined in XMLR
changetimers.parent_id Defined in XMLR
emails.parent_id Defined in XMLR
escalations.parent_id Defined in XMLR
kbcontents.kbscase_id Defined in XMLR
meetings.parent_id Defined in XMLR
messages.parent_id Defined in XMLR
notes.parent_id Defined in XMLR
tasks.parent_id Defined in XMLR
contacts_cases.case_id Defined in XMLR
projects_cases.case_id Defined in XMLR
locked_field_bean_rel.bean_id Defined in XMLR
activities_users.parent_id Defined in XMLR
cases_bugs.case_id Defined in XMLR
tag_bean_rel.bean_id Defined in XMLR
commentlog_rel.record_id Defined in XMLR
emails_beans.bean_id Defined in XMLR
cases_purchases.case_id Defined in XMLR
cases_audit.parent_id Defined in XMLR
documents_cases.case_id Defined in XMLR
name VARCHAR 255 √ null
date_entered DATETIME 26 √ null
date_modified DATETIME 26 √ null
modified_user_id CHAR 36 √ null
users.id Defined in XMLR
created_by CHAR 36 √ null
users.id Defined in XMLR
description LONGTEXT 2147483647 √ null
deleted BIT 1 √ 0
case_number INT 10 √ null
type VARCHAR 255 √ null
status VARCHAR 100 √ null
priority VARCHAR 100 √ null
resolution TEXT 65535 √ null
work_log TEXT 65535 √ null
follow_up_datetime DATETIME 26 √ null
resolved_datetime DATETIME 26 √ null
hours_to_resolution DECIMAL 12,2 √ null
business_hours_to_resolution DECIMAL 12,2 √ null
pending_processing BIT 1 √ 0
account_id CHAR 36 √ null
accounts.id Defined in XMLR
business_center_id CHAR 36 √ null
business_centers.id Defined in XMLR
source VARCHAR 255 √ null
request_close BIT 1 √ 0
request_close_date DATETIME 26 √ null
portal_viewable BIT 1 √ 1
primary_contact_id CHAR 36 √ null
contacts.id Defined in XMLR
sync_key VARCHAR 100 √ null
assigned_user_id CHAR 36 √ null
users.id Defined in XMLR
team_id CHAR 36 √ null
teams.id Defined in XMLR
team_set_id CHAR 36 √ null
team_sets.id Defined in XMLR
team_sets_teams.team_set_id Defined in XMLR
acl_team_set_id CHAR 36 √ null
first_response_target_datetime DATETIME 26 √ null
first_response_actual_datetime DATETIME 26 √ null
hours_to_first_response DECIMAL 12,2 √ null
business_hrs_to_first_response DECIMAL 12,2 √ null
first_response_var_from_target DECIMAL 12,2 √ null
first_response_sla_met VARCHAR 100 √ null
first_response_user_id CHAR 36 √ null
users.id Defined in XMLR
first_response_sent BIT 1 √ 0
is_escalated BIT 1 √ 0

Indexes

Constraint Name Type Sort Column(s)
PRIMARY Primary key Asc id
casesnumk Must be unique Asc case_number
idx_account_id Performance Asc/Asc deleted + account_id
idx_case_del_nam_dm Performance Asc/Asc/Asc/Asc/Asc deleted + name + date_modified + id + team_set_id
idx_cases_acl_tmst_id Performance Asc/Asc acl_team_set_id + deleted
idx_cases_assigned_del Performance Asc/Asc assigned_user_id + deleted
idx_cases_del_businesscenter Performance Asc/Asc deleted + business_center_id
idx_cases_del_d_e Performance Asc/Asc/Asc deleted + date_entered + id
idx_cases_del_d_m Performance Asc/Asc/Asc deleted + date_modified + id
idx_cases_del_prim_contact_id Performance Asc/Asc primary_contact_id + deleted
idx_cases_first_response_del Performance Asc/Asc first_response_user_id + deleted
idx_cases_id_del Performance Asc/Asc id + deleted
idx_cases_name_del Performance Asc/Asc name + deleted
idx_cases_skey Must be unique Asc sync_key
idx_cases_stat_del Performance Asc/Asc/Asc assigned_user_id + status + deleted
idx_cases_tmst_id Performance Asc/Asc team_set_id + deleted

Relationships

Close relationships within degrees of separation